HOW TO HANDLE RUDE CUSTOMERS ?

Auther: chef ssentongo Geoffrey

from ” chefs ideas sitepage”

handling rude customers:

we never look forward to dealing with an upset or angry customer while reining or working in a restaurant , but it’s inevitable .while most people are polite and calm in a situation ,there are some rare occasions where a customer is boisterous and make a scene.

There are three most prevalent areas of concern included complaints a bout the waitstaff,the meals quantity and the restaurants cleanliness ,bathroom facilities or dishware.

So, how do you turn a raging customer yelling and waving their hands into a positive experience for your restaurant ?

it’s all about how you handle them. your reaction to a rude customer is how other guests will judge your restaurants reputation and image.

If you upheld your authority and salve the situation quietly and swiftly, you’ll gain even more respect from observers .

Here is how to handle rude customers to upheld your restaurants good standing.

* HANDLING RUDE CUSTOMERS IN PERSON

One of the worst experiences while managing a restaurant is having an upset customer air their grievances and make a scane .

* REMAIN CALM AND POISED

As a rude customer confronts you with their complaints and issues, it’s essential that your remain calm and poised . Even if they are red in the face and their blood pressure ,you most resist matching their level of emotion.

body language is important in this situation as you don’t want to seem weak ,but you also don’t want to seem intimidating.

* LISTEN ATTENTIVELY TO THE CUSTOMER

As your customer is in front of you complaining ,this is your chance to listen to them attentively . show them that you care about what they are saying and want to remedy the situation.

* RESPOND WITH AN APOLOGY AND A SOLUTION

Once you’ve listened and heard your customers complaints, it’s your tuen to speak . First , apologies for the mistake or issue. take responsibility and do not put the blame on the customer .

After apologiesing for the mishap , offer a solution, and offer compensation. make sure to slay position , take it offline away from the public.

* HOW TO CREATE THE RIGHT ATMOSPHERE IN YOUR RESTAURANT ?

It’s safe to say that if food was the only draw to dining out , most of us would either cook at home or order take-out . while food quality is important , the restaurant experience is about so much more.

To create the right atmosphere , you need a clear vision of the mood you’re after. this will help you make long-term operational and decorative decisions .

Here are of the most important factors to get right. when establishing your restaurants atmosphere .

1- lighting

2- furniture

3- Decor

4- music and sound

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