TIPES AND IDEAS FOR RESTAURANT CUSTOMER SERVICE,> HOW TO INTERACT WITH GUESTS AND TAKING THEIR ORDERS > DO’S AND DON’T OF TABLE SERVICE > THE FIRST 10 RULES OF FINE DINING SERVICE

Author :chef ssentongo Geoffrey

Tips And Ideas for Restaurant Customer service:

Best Tips for Restaurant Customer Service:

1. Greet guests with a warm and genuine welcome.
2. Listen attentively to guest requests and be responsive to their needs.
3. Be knowledgeable about the menu and able to make recommendations.
4. Anticipate and address any potential issues or concerns before they arise.
5. Be proactive in ensuring a positive dining experience for guests.
6. Provide prompt and efficient service while still allowing guests to feel relaxed and unrushed.
7. Thank guests for their patronage and ensure they feel valued and appreciated.
8. Handle any complaints or feedback with professionalism and empathy.
9. Follow up with guests to ensure their satisfaction.
10. Continually strive to exceed guest expectations and provide exceptional service.

Interacting with Guests & Taking Orders:

• Approach the table with a friendly and inviting demeanor.
• Introduce yourself and engage in polite conversation.
• Take time to explain the menu and make recommendations.
• Pay attention to any dietary restrictions or special requests.
• Confirm orders and double-check for accuracy.
• Thank guests for their orders and assure them of prompt service.

Do’s & Don’ts of Table Service:
Do:

• Keep an eye on tables to ensure guests have everything they need.
• Stay attentive and responsive to guest needs.
• Maintain a clean and organized table setting.
• Communicate effectively with the kitchen and other staff members.
• Be polite, friendly, and professional at all times.

Don’t:

• Ignore guest requests or complaints.
• Be inattentive or disengaged from the dining experience.
• Rush guests through their meal or hover excessively.
• Let personal issues affect your interactions with guests.
• Engage in negative or unprofessional behavior.

First 10 Rules of Fine Dining Service:

1. Always greet guests with a smile and warm welcome.
2. Be attentive to guest needs and anticipate their desires.
3. Maintain a professional and polished appearance.
4. Be knowledgeable about the menu and able to make recommendations.
5. Serve guests with grace and precision.
6. Handle any issues or complaints with diplomacy and discretion.
7. Stay composed and unruffled, even in high-pressure situations.
8. Work harmoniously with the kitchen staff to ensure seamless service.
9. Pay attention to the smallest details, from table settings to the timing of courses.
10. Always strive to exceed guest expectations and provide a memorable dining experience

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By:chef ssentongo Geoffrey