HOW TO DELIVER EXCEPTIONAL RESTAURANT SERVICE TO INCREASE REPEAT CUSTOMERS

Author :chef ssentongo Geoffrey

5 Tips to Enhance your Restaurant Service

Have you ever pondered over why customers would prefer your restaurant over others which are available in the area?

It is not your cuisine, or the price or the location, or the offers that will help you keep the customers hitched to your restaurant.

Smart marketing can only bring in new customers. To increase customer visits, you must enamor them with such hospitality and restaurant service that compels them to keep coming back.

A great restaurant service encompasses everything; right from food consistency, quality, and ambiance, to the great restaurant customer service standards provided by your staff.

5 Tips to Enhance your Restaurant Service

While attracting customers is essential, retaining them is even returning customers are also much more likely to order more. And you can hardly expect repeat visits unless your restaurant service is on point.

Some of the restaurant service tips to increase customers are:

1- Maintain Optimum Quality and Consistency of Food

One of the primary reason why people visit restaurants is to enjoy the food. Hence, if you don’t have the right food to place on the plate, then you can surely bid goodbye to your restaurant business.

Imagine, your regular customer realizes that there has been a change in your food consistency and quality. They would complain to you once or twice, and afterwards, they would look for an alternative to your restaurant.

Would you like that? Of course not!

2 – Sync your Ambience with Your Concept

Already said that food is the primary thing for which customers visit a restaurant. But don’t you think if it is just that then they would instead order it online and relish it in the comfort of their homes?

Dinning out has more to it than just the food. People want to enjoy the environment, the crowd, and the ambiance as much as they want to enjoy the food.

This is precisely the reason, why you should give, due importance to your embiance, Interior design would rather have basic colors as per the format of your restaurant, which will enhance your guest experience.

3 – Ensure a Hospitable and Warm Customer Service

Providing optimum customer service is one of the crucial aspects of having an impeccable restaurant service. For this, you need to train your severs well. Making the customers order more than what they want is an art that servers need to master.

Your server should also know how to handle disgruntled customers. Since the taste and preference of each customer differs, your restaurant might come across some who may not like your food. In such a situation, your servers must know how to acknowledge the problem, apologieze and provide a complimentary item if necessary to appease an unhappy customer.

4 – Deliver Quick and Efficient Service

Reducing your table turnover time is one of the basic criteria of having a stellar restaurant service. Imagine that there is this news in the vicinity that your restaurant always has a long queue and the time taken for the food to reach the table is rather long, do you think people will try and check you out? No!

Time is precious, and no one wants to spend it by waiting. Hence, make sure that all your kitchen prep work is done, the kitchen is clean, and the staff is ready to get to work just before the busy hours of the day.

5 – Create and Follow Restaurant Service standards

No matter how best you try to deliver an exceptional guest experience, chances are your restaurant staff might forget to do a thing or two. You can avoid such a situation by laying out certain Service Standards of your restaurant that should be followed at all times. This would help you ensure that your entire staff is following the same protocol and delivering the same level of customer service.